Refund policy

Return & Refund Policy

Return Window
You have 5 days from the date of delivery to request a return.

Run & Return Eligibility

We want you to experience the product where it matters most — on the run.

You may take the product for a trial run and still be eligible for a return, provided it meets the following conditions:

Used only for a reasonable trial run
Clean and free from stains, damage, or excessive wear
Returned in its original packaging
All original tags and accessories are included
Accompanied by a receipt or proof of purchase

Products showing excessive use, damage, misuse, or signs of wear beyond a reasonable trial will not be eligible for return.

How to Start a Return

Email us at questions@outstrideusa.com with your order number and reason for return.
If your return is approved, you will receive step-by-step instructions for sending your package.
Do not return any items without prior approval. Returns sent without approval will be rejected.

Damages or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us on the same day of delivery at questions@outstrideusa.com .
We will evaluate the issue and make it right as quickly as possible.

Exchanges

We do not offer direct exchanges.
If you want a different item, please:

Return your original item as described above.
Place a new order separately.

Refund Process

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.

Note:
Processing times may vary based on your bank or card issuer.
If it’s been more than 15 business days since your refund was approved, contact us at questions@outstrideusa.com.